Frequently Asked Questions

Here is a brief (but not complete guide to what we can and cannot sell or accept as gifts):

✔ All toys as long as:

They are clean and in full working order.

We LOVE animals, but please make sure the items are feee from pet hair/odours

We DO NOT accept toys that are solely mains powered (i.e. They have a plug fitted).

If a toy uses batteries, we ask that you ensure that these are present and working.

Items must be intended for child use and display the CE mark (for toys manufactured after 1990) or meet the standards set out in Annex II of the Toy Safety Directive (i.e. No finger traps, sharp edges or obvious damage

✔ Books as long as:

Must be free from rips, tears or excessive marking

Only books suitable for a child audience (0-16years), fiction or non-fiction are accepted

Box-sets must be complete

No library books!

Books must have an ISBN number (normally starting 978...)

✔ Board Games (please make sure they are complete!)

✔ Consoles, games and accessories

✔ Soft Toys & Plushes - free from holes, rips, stains etc.

✔ Outdoor games & activities

✔ Complete travel systems

✔ Role play clothing & equipment - please contact us about any play kitchens etc you may first, as our storage space is limited

❌ General clothing or footwear

❌ Used Car Seats (unless part of a complete travel system)

❌ Baby baths, bath seats etc

❌ Moses baskets

❌ Cots, cribs & Nursery Furniture

❌ Bedding, duvets or mattresses

❌ Toiletries (nappies, wipes etc.)

❌ Canvass Prints & Pictures

If your item isn't on this list, please contact us and we can advise you

We will check, test and inspect each item that comes into us to make sure that we are providing the buyer the very highest quality items at the very best prices. Also to ensure that we are providing our Seller's with the most accurate valuation.

To do this, we have our own 'grading' system which is detailed as follows:

Books

NEW - Brand new, un-read books in the same condition as you would find in any retail outlet

VERY GOOD - Almost new with no damage, dog-eared pages, marks and very minimal signs of previous use.

GOOD - Undamaged, spine in tact but shows signs of previous love such as folded/dog eared pages and/or minor marks.

FAIR - Spine in tact but shows signs of previous love such as folded/dog earded pages, marks (including a dedication) but in a readable conditon and too early for the recycling bin!

Toys, Games & Everything Else

NEW - Brand new and in the same condition as you would find in any retail outlet

VERY GOOD - Not quite new, but in excellect condition and 'gift-worthy'! This may include items that are in fact new, but the outer packaging might be showing signs of age/slight damage

GOOD - Clean, tidy, fully working (if applicable) and has lots of life and love left to give!

FAIR - Showing it's age a bit or an item that is still too good for the tip!

PART(S) MISSING - You may find this alongside one of the other GRADES above. It just means that this item is missing (or has substituted) parts that differ from the original retail packaging when new. This is always stated in the description and (in our opinion) doesn't make the item any less valuable or useable!

We may sometimes refer to an item as UNSALEABLE. These are (in our opinion) not suitable for sale and therefore will not be added to our website. Explanations as to why will be found on your estimate/valuation document

Put very simply, each item is unique in it's own way and we would hate to under/over value anything.

Alongside this, we want to ensure that the items we list on our website are the highest quality and the buyer knows exactly what they are getting. The vast majority of our items are PRE-LOVED so we think this is just fair!

And if that wasn't reason enough, here is an example I found only a short time ago:

I was looking at quite a rare and valuable collectible online and researching its history, heritage and current market value. I found that the best estimate for this item was between £150-£180. So, I thought id test the 'We-buy-any-stuff' type websites and the best valuation I got was £44.10! One site (shall remain nameless) offered me just 10 pence! That is why we think we need to see, test and inspect EVERY item that comes to us (even if we've bought it ourselves!)

Selling your items with us couldn't be easier!

Simply grab yourself a FREE 6 month membership and follow the instructions on our Trilogy Toy Exchange page.

Basically, we want to ensure you, are you and not The Highway Rat in disguise (other villainous characters are available)!

Here are a few basic rules:

✔ You are at least 18 years old

✔ Can provide photographic ID and proof of address - Full details of what we can accept can be found on our Trilogy Toy Exchange Page

✔ The legal owner of the items you want to sell - No, Aunty Linda's rare Polly Pockets you 'borrowed' 4 years ago does not mean you own them!

✔ a UK resident

We happily accept deliveries from all over the UK, so if you would like to use our selling service and cannot get to us (or we can't get to you) we are pleased to be able to offer a great discount using our friends at Parcel2Go

They offer some of the cheapest rates around PLUS we have secured a 20% discount off your first order!
To get this offer, simply click here or copy and paste the link below into your browser:

https://parcel2go.mention-me.com/m/ol/lk7kn-stuart-nicholson

Sign in to your account and then head to the 'Rewards Points' section.

Create vouchers from your available balance and make a note of the voucher codes.

Simply add these codes at checkout and hey presto!

You can add up to 6 vouchers per transaction.