We are here to answer any questions you may have. Please contact us via the website, phone or our social media accounts and we will be happy to help!
Here are just a few of the most commonly asked questions:
What is the Crisis Project?
In a nutshell, it is our way of helping those people who need it now!
Whether they are people/families that have been hit hard by financial crisis, escaping domestic abuse, homelessness, tragedy or many other reasons, we want to be able to help where we can.
This may be by providing gifted items for them to use, using our funds to buy items for them or using our social media presence to 'call' for specific help.
If we can help, we will!
Keep an eye on our Crisis Project section of the website and also across the socials for future updates.
What if I want to gift some items?
We gladly accept donations and without them we would struggle to help others!
If you'd like to gift us some items, the same guidelines described in the "What can I sell or gift?" section apply.
Unless you specifically request that your items are ONLY used for our Crisis Project, we will list them for sale across our platforms and the money raised will go towards helping others.
Items reserved for our Crisis Project will be listed as available for that purpose only and will not be available for sale.
We ask that you complete a short form which can be found here.
What items can I sell or gift?
Please refer to our Sellers Terms & Conditions for a full breakdown of all the information you will need to know!
Here is a brief (but not complete) guide...
✔ All toys as long as:
- All items are in a clean, fully working condition.
- We LOVE animals but please make sure the items are free of pet hair / odours.
- We DO NOT accept used toys that are mains powered (i.e. they have a plug fitted).
- If a toy uses batteries, we ask that you ensure that these are present and working.
- Items must be intended for child use and display the CE mark (for toys manufactured after 1990) or meet the standards set out in Annex II of the Toy Safety Directive (no finger traps, sharp edges or obvious damage).
✔ Books as long as:
- All books must be free from rips, tears or excessive marking.
- Only books suitable for children (fiction or non-fiction) will be accepted.
- Box-sets must be complete.
- No dedications
- No Library books or books that do not have an ISBN number
✔ Games
✔ Consoles, Games & Accessories
✔ Collectible Children's Items
✔ Soft Toys
✔ Outdoor Games & Activities
✔ Complete Travel Systems
✔ Strollers & Pushchairs - must be clean and fit for purpose
✔ Travel Cots, Slings, Baby Carriers etc.
✔ Dressing Up / Role Play Clothing
✔ Role Play Items (play kitchens, hospital trolleys etc)
❌ General Clothing
❌ Footwear
❌ Used Car Seats (unless part of a complete travel system)
❌ Baby Baths (unless for DONATION)
❌ Moses Baskets (unless for DONATION)
❌ Cots, Cribs & Nursery Furniture
❌ Bedding, Duvets or Mattresses
If your item isn't on this list or you're unsure, please reach outto us and we can advise
What is Your Commission & how do I get paid?
Upon sale of your item, we will notify you by text, call or email.
We will take 25% (unless otherwise stated) of the final selling price as a fee (this covers our admin costs plus any postage). The rest is yours!
Example: Item sells for £10, you get £7.50.
Funds will normally be transferred automatically into your account as per our Seller's Terms & Conditions
We do not charge a fee for unsold items (with the exception of any return postage costs).
If we cannot contact you for 4 weeks either after sale or if your items are unsold, we will gift your items/money to our 'Crisis Project' to help those families that are less fortunate.
We are acting as an agent for people who wish to sell their pre-loved toys & children's clothes.
Funds will only be paid out to the account details registered with us. If you wish to change these, you must contact us.
How does it all work?
After we have received your items, we will appraise (value) your items and provide you with a list of what prices we think we should be looking at.
We aim to carry this out within 7 days (may be longer during busy periods).
Upon acceptance, we will then ask for your account details and photographic ID.
We will then photograph and list your items on our website, social media platforms and other national platforms at our discretion.
We will allow up to 12 weeks for your item to sell.
Once you've sold my item, how long does my pay-out take?
Your pay-out will be converted into TT points which you can redeem instantly against any of the items on our website. Cash pay-outs may occur as soon as 14 days after the sale as per our Seller's Terms & Conditions.
This payment time allows the items to reach the end customer and ensure there are no issues with delivery etc. The last thing we want to do is to chase you for money paid out to you if something goes wrong!